Guidance for usage (individual customers)

We produce rattan furniture one piece at a time by hand.
For this reason, it takes 30-70 days from order until delivery (shipping).
*If you are in a hurry, please contact us prior to placing your order.

Order flow

1.Product selection

Please select rattan furniture products or products from the catalog.
*The prices displayed are in Japanese Yen. (Separate postage and payment handling charges will apply.)

2.Order/inquiry

Please enter and send your desired product and customer information.
If you desire changes to color or size, please state your demands in the Remarks column.

3.Guidance regarding delivery and payment

Once we have received details of your order, we will contact you to confirm the payment amount(including delivery time and postage).

4.Production begins

We start manufacturing the product(s).

5.Delivery of goods

We will contact you via e-mail once the completed product(s) has been shipped.

Payment methods

1.Bank transfer

2.Credit card (VISA, Mastercard, one installment only) *Credit card in preparation

After confirming your order, we will send a payment request e-mail to your specified e-mail address. Please access the URL found within the e-mail and make payment by credit card.

Postage (delivery methods)

Postage

Delivery method and sundry expenses such as postage, etc., may vary depending on the product and conditions such as the delivery region, etc. After we have received the details of your order, we will contact you together with detailing your purchase cost.
Please refer to the following URLs.

• Yamato Transport international parcel delivery service shipping charges list (within Yamato international service size limit of 160cm)
• Express Mail Service (EMS) shipping charges list (within EMS maximum size of 170cm)
• FedEX shipping charges
• DHL shipping charges

*Please note that other shipping methods may be used depending on the product in question.

Customs, etc.

In case of customs clearance charges/customs or other import duties, etc., these will vary depending on the country/region, but all such expenses are to be borne by the customer. Please pay the delivery company directly upon receipt of goods.

Taxes, customs, and VAT

Taxes and handling charges such as customs, etc. when purchasing products are all to be borne by the customer.
*Customs, etc. vary depending on the country to which products are being delivered. For further details, please contact the customs house in the country to which your order is being delivered.

Japan’s consumption tax: Products can be purchased as tax-exempt/without Japan’s consumption tax.
Customs: Payment of customs may arise when goods are received. Such charges are to be borne by the customer.
VAT (value-added tax): VAT may occur when goods are received. Such charges are to be borne by the customer.

Delivery time

All of our products are made to order. It takes 30-40 days from your order until completion of manufacturing. After shipping, it will also take around 3-30 days until delivery. After we have received your order, we will contact you to confirm the delivery time.
If you are in a hurry, please feel free to contact us prior to placing your order.

Returns and exchanges

In general, we do not accept requests for return or exchange of goods.
In the highly unlikely event of some kind of defect in the product, if you contact us within 1 week of the product arriving, we will replace the product or make repayment.
As rattan furniture is a product that uses natural materials, the tint and unevenness of color, etc. will vary from object to object. Please note that any requests for returns and exchanges due to differences in coloring will also fall under customer circumstances.

Custom manufacturing (made to order)

We will customize products in terms of color and size, etc. to suit the demands of the customer based on our products.
*A separate estimation will be sent to customers using the semi-order setup.
*Please note in advance that custom manufacturing may not be available for some products.

Fully made to order

We also undertake completely original rattan furniture production exclusively for you.
This is a field in which we specialize, based on our extensive experience.